Refund policy
At Calvolab, we are committed to delivering a premium shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
🔄 Returns
- You may request a return within 7 days of receiving your order.
- To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Must include original packaging, tags, and invoice
❌ Non-Returnable Items
The following items are not eligible for return:
- Personal care & hygiene products
- Innerwear
- Customized / personalized products
- Items marked as “Final Sale”
💸 Refunds
- Once we receive and inspect your return:
- You will be notified of approval or rejection
- If approved:
- Refund will be processed within 5–7 business days
- Amount will be credited to:
- Original payment method OR
- Velmora store wallet (if applicable)
🔁 Exchanges
- We offer exchanges for:
- Size issues
- Damaged or defective items
- Request must be made within 48 hours of delivery
🚚 Return Shipping
- If the product is defective or incorrect → We cover shipping
- If return is due to change of mind → Customer bears shipping cost
⚠️ Damaged or Wrong Product
If you receive a damaged or incorrect item:
- Contact us within 48 hours
- Share clear photos/videos for verification
- We will provide replacement or full refund
⏳ Late or Missing Refunds
If your refund hasn’t been received:
- Check your bank account again
- Contact your payment provider
- Still need help? Contact us below
📞 Contact Us
For any queries regarding returns or refunds:
📧 Email: calvolabs@gmail.com