Refund policy

At Calvolab, we are committed to delivering a premium shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

🔄 Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return:
    • Item must be unused, unworn, and in original condition
    • Must include original packaging, tags, and invoice

❌ Non-Returnable Items

The following items are not eligible for return:

  • Personal care & hygiene products
  • Innerwear
  • Customized / personalized products
  • Items marked as “Final Sale”

💸 Refunds

  • Once we receive and inspect your return:
    • You will be notified of approval or rejection
  • If approved:
    • Refund will be processed within 5–7 business days
    • Amount will be credited to:
      • Original payment method OR
      • Velmora store wallet (if applicable)

🔁 Exchanges

  • We offer exchanges for:
    • Size issues
    • Damaged or defective items
  • Request must be made within 48 hours of delivery

🚚 Return Shipping

  • If the product is defective or incorrect → We cover shipping
  • If return is due to change of mind → Customer bears shipping cost

⚠️ Damaged or Wrong Product

If you receive a damaged or incorrect item:

  • Contact us within 48 hours
  • Share clear photos/videos for verification
  • We will provide replacement or full refund

⏳ Late or Missing Refunds

If your refund hasn’t been received:

  • Check your bank account again
  • Contact your payment provider
  • Still need help? Contact us below

📞 Contact Us

For any queries regarding returns or refunds:
📧 Email: calvolabs@gmail.com